TERMS & CONDITIONS
This page tells you the terms of use on which you may make use of our websites www.theclubjersey.com, www.bohemiajersey.com whether as a guest or a registered user. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. (Whether you have booked through one of our websites, or via a third party website).
These terms will refer to these individuals as you or your throughout. These terms set out how we will provide our services to you, what to do if there is a problem, and other important information. You will be asked to confirm your acceptance of these terms when you make your booking.
We are Beaufort Hotel Company Ltd Throughout these terms, we will refer to ourselves interchangeably as we, our, or us. If you have any questions about their meaning or how they affect you, please contact us on 01534 876500.
Please see our Privacy Policy which explains how any personal data relating to you and any guests will be collected and handled by us.
1. OUR ACCOMODATION AND FACILITIES
1.1. Pictures of the rooms on our websites are for illustrative purposes only; our rooms may vary in decoration and layout to the pictures on our websites.
1.2. No pets are permitted at our hotels, save for guide and hearing dogs. You are responsible for your guide dog and we may charge you for any damage or injury caused by them.
1.3. Children under the age of 12 must be accompanied by a responsible adult at all times and may be excluded from certain areas of our hotels.
1.4. Where internet facilities are available at our hotels, they are provided by third-party providers. We are not responsible for the quality of the connection. Our internet is not to be used for any illegal or fraudulent purpose.
1.5 For information on our eat safe rating please call the hotel 01534 876500
ROOM PRICES
2.1. All prices published by us are subject to change prior to your booking.
2.2. All prices published by us are per room, per night, and include GST at the current national rate.
2.3. Meal prices are not included in the room prices unless this is clearly stated to be the case at the time of booking.
3. DISCRIMINATION
We do not discriminate on grounds of race, sex, religion, nationality, marital status, age, ethnicity, or disability. Our staff are expected to adhere to our policy of non-discrimination.
4. BOOKING AND PAYMENT
4.1. You must be at least 18 years old to make a booking with us.
4.2. Your booking will be complete once we have received an initial payment as per your booking (Initial Payment) of your stay. Any outstanding fee is payable when you check-out. We will confirm receipt of your booking and deposit via email.
4.3. Some of our rate require payment for your full stay as an Initial Payment in order to secure your booking.
4.4. We reserve the right to alter any unpaid fees, to reflect a change in national GST rates, or for reasons that are beyond our control. You will be notified of these changes.
4.5. We accept Visa, Mastercard, American Express to make a booking, and reserve the right to request prior authorisation of your card before you arrive. We do not accept cheques. Credit card payments will take at least one working day to process.
4.6. If you intend to pay by cash, please contact us at the relevant hotel we reserve the right to charge you an additional fee for cash payments.
4.7. We reserve the right to refuse or cancel your booking at our discretion.
4.8 We reserve the right to charge a non-refundable booking fee for spa and restaurant bookings these may vary from time to time and will be highlighted at the time of booking.
5. ROOM, SPA & RESTAURANT AVAILABILITY
5.1. All rooms, spa treatments and tables offered by us are subject to availability.
5.2. The availability of our rooms will be accurately displayed at the time of your booking. Should your chosen room not be available for the duration of your stay and for reasons that are beyond our control, we reserve the right to offer you a room of an equivalent or superior standard as an alternative. If this is not possible, we will refund you for the difference between the price paid for the standard of the room you booked and the standard of room provided.
6. CHECK-IN AND CHECK-OUT
6.1. Check-in will normally be from 15.00 local time. We cannot guarantee the availability of a room before this time.
6.2. We reserve the right to delay your check-in time prior to your arrival. If your check-in is delayed, you will have full use of all of available the hotel facilities while your room is being prepared.
6.3. Check-out is at 11.00 am local time. If your check-out after this time, we reserve the right to charge an additional fee.
7. PARKING Parking at our hotels is subject to availability and we cannot guarantee you a space. Where spaces are available, they are free of charge.
8. CANCELLATION
8.1. On our flexible rates you must cancel your booking at least 48hrs before arrival. Any cancellation after 48hr before your arrival date will incur a fee of one night’s stay at the rate you agreed to when making your booking. We reserve the right to take this amount from your credit card or account without prior approval.
8.2. Advance purchase rates are fully pre-payable at the time of booking are non-refundable and non-changeable. Please ensure you have taken out sufficient travel insurance to cover against unexpected cancellations or travel disruption.
8.3. We reserve the right to cancel your booking with us at anytime and will help arrange alternate accommodation up to the same value as the booking made with us.
8.4 Spa and Restaurant bookings cancelation policies will be highlighted at the time of your booking and will be confirmed in your booking confirmation.
9. COMPANY AND GROUP BOOKINGS
9.1. If you are booking 6 rooms or more, or you are booking on behalf of a company or business, then the additional rules for company and group bookings apply, these will be agreed with you at the time of the booking.
9.2. Should you wish to discuss a bespoke accommodation and payment package, please contact us 01534876500
9.3. We reserve the right to cancel your booking with us at anytime and will help arrange alternate accommodation up to the same value as the booking made with us.
10. BEHAVIOUR, SMOKING, DRUGS, ALCOHOL
10.1. You must not access any areas that are closed to the public and are marked as such. These areas may present a health and safety risk.
10.2. You accept that we will judge acceptable behaviour and levels of noise in our hotels. We reserve the right to take appropriate action against disruptive behaviour, which may include your removal from the premises without refund. Please do not disrupt the enjoyment of the other guests or the operation of our hotels.
10.3. You agree not to exceed the maximum occupancy for the room you have booked. We reserve the right to conduct occupancy checks if we suspect that the maximum occupancy has been exceeded. We reserve the right to cancel your booking and remove you from the premises without refund if you exceed the maximum occupancy.
10.4. We operate a no-smoking policy (including vaping). We reserve the right to charge a £150 fee to cover cleaning and disruption should you smoke on our premises. Illegal drugs are strictly forbidden on our premises. Anyone found in possession will be immediately removed from the premises and reported to the police, without refund.
10.5. No alcohol may be brought onto our premises without our prior agreement. We reserve the right to remove anyone doing so from our premises without refund. Please contact us in advance 01534876500 if you wish to discuss bringing alcohol onto our premises. We reserve the right to charge an additional fee if we grant you permission to do so.
10.6. We reserve the right to refuse entry or to remove you from the premises if management judges you to be under the influence of drink or drugs, or inappropriately dressed.
11. LIABILITY
11.1. We do not accept liability for the loss of or damage to any personal property kept on our premises including in our car park. Whilst we will use our reasonable endeavours to maintain the security of our premises, it is your responsibility to ensure that you have suitable insurance in place. You will report any loss of, or damage to, your property to reception immediately.
11.2. You accept responsibility and we may charge you for any damage caused to our property and equipment, and you authorise us to charge your debit or credit card to charge you for it.
11.3 We can't accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
12. COMPLAINTS AND DISPUTES
Should you have any complaints regarding your stay, please contact the duty manager, reception, or email us the relevant hotel and mark your email for the attention of the general manager. We aim to deal with all complaints as quickly as possible.
13. GIFT VOUCHERS
13.1. Monetary Vouchers. Advanced booking is essential, stating your voucher code at the time of the booking and presenting the voucher on arrival at the restaurant. Cannot be refunded, exchanged for cash or other experiences or extended past the expiry date. Once redeemed any outstanding amounts cannot be carried over to a future visit.
13.2. Other Gift Vouchers. The voucher is redeemable at the hotel or restaurant specified on the voucher. The voucher is only valid for the amount as described and is subject to availability. Once redeemed any outstanding amounts cannot be carried over to a future visit. Credit card details may be required when making the reservation. Booking is essential. Please state your voucher code at the time of the booking and present it on arrival. Gift vouchers are only valid until (and including) the expiry date displayed on the front of the voucher. Gift vouchers cannot be exchanged for cash and change cannot be given. Gift vouchers should be treated like cash and are non-refundable, non-extendable and cannot be exchanged for an alternative or different experiences. They cannot be replaced if lost, misplaced or stolen. Gift vouchers that are altered, defaced or cancelled will not be accepted in any. Please note that all vouchers will be checked by the member of staff at the time of the booking or prior to your experience.
14. DATA PROTECTION
If you register for one of our newsletters, it is your responsibility to give us a valid email address and let us know if it changes. We comply with all applicable data protection laws in the Jersey. For a description of how we use your personal data, please see our Privacy policy.
These terms are governed by Jersey law. If you made a booking as a business or consumer, you agree to submit to the jurisdiction of the courts of Jersey exclusively. Your rights as a consumer: If you made your booking as a consumer you have certain rights under consumer protection law. Nothing in these terms is intended to affect those rights.